Alhambra safety: tips and services

The Alhambra is one of the world’s most-visited monuments. In fact, it’s usually featured in the top ten. Many visitors ask us about safety at the Alhambra and what to do when visiting the monument. As this is a very frequent question, we’ve decided to give you some tips and explain the infrastructure of the Alhambra so you can enjoy it with peace of mind

We’ll be more than happy to answer any questions or queries you have about the Alhambra or Granada.

Security measures: Alhambra access

Buying Alhambra tickets

Buying tickets already contributes to ensuring a safe environment at the monumental complex. As the tickets are assigned and an identity document must be presented, the Alhambra has significant control of who enters the complex itself. Therefore, locating people is very simple, as well as being able to access their information, in the event that any incident was to occur.

Capacity control to prevent crowding

people wandering in the alhambra
As you can imagine, there is a limited number of tickets available for sale. When you book a ticket, you’re booking for a specific time, guaranteeing significant control in terms of the number of visitors within the Alhambra grounds at any one time. This means that maintaining a comfortable, relaxed conversation with your guide is much easier and the visit itself is smoother.The latter is required to ensure you enjoy your visit while exploring the Alhambra and provides access to support services as soon as possible.

Security scanners and access control

As is the case with sports grounds or particularly busy locations, security scanners are essential. It’s important to prevent entry with any item that could potentially be dangerous. This is why all bags, backpacks and buggies are checked upon entry into the Nasrid Palaces and the Generalife gardens. On the other hand, control devices are placed randomly along the path.

We’d therefore suggest you store your belongings in the lockers provided and that you only take your essentials on the visit. You’ll be more comfortable, too. If you’re visiting during summer, ensure you carry a bottle of water as one of your essential ones. You’ll realise that within the grounds, the temperature is significantly cooler thanks to the nature that surrounds the Alhambra. In fact, it’s a good spot to keep cool in summer.

The Red Cross reinforces safety at the Alhambra

The Patronato de Turismo de Generalife y la Alhambra signed an agreement with the Red Cross Spain and have enabled us to focus on safety and sustainability. In order to make sure this is the case, Javier Senenet, the president of Red Cross Spain, travelled to Granada to watch the success of the launch of these new measures. To make his stay more comfortable, the CICERONE guides accompanied him on his journey to discover the beautiful history of the monumental complex. He was very satisfied with the launch of the plan and moved by the secrets of the Alhambra.

Healthcare stand with qualified personnel

Thanks to the Red Cross, in addition to being a cardio protected space the Alhambra has an onsite nurse and lifeguard to tend to any incidences. This service benefits both visitors and members of staff. These services are of course available every day, during the public opening hours.

During the daytime visits, there is an on-site ambulance equipped with all the necessary material for an emergency. During the night experience, the driver and assistant are appropriately trained to carry out these tasks.

Electric two-seater vehicle for transfers

If an incident were to occur and there was a need to access a different part of the Alhambra, the Red Cross has provided an electric vehicle. This aids mobility and transforms Granada into an example of sustainability and care for the environment through the introduction of this means of transport. Thanks to its markings, it is easily-recognisable and facilitates the circulation of the other visitors.

Immediate response team for psychosocial emergencies

Luckily, this type of crisis has not taken place at the Alhambra, but it’s always good to know that we have immediate psychological support on hand in the event of a crisis. In certain situations, having the support of specialist professionals during these episodes eases a quicker recovery.

Alhambra staff code of conduct

Those who work at the Alhambra do so under a code of conduct, including health, safety and respect. In fact, this commitment includes behaviour guidelines for working with people with diverse abilities, whether physical or cognitive. This code of conduct includes strategies to encourage accessibility and to aid communication with these individuals by tending to their needs. Among these is their right to autonomy.

Cicerone guide code of conduct

Every CICERONE guide works with one idea in mind: we don’t have clients, nor visitors, but friends. That’s how we treat those who walk with us. During the tour, we’ll stop as often as you need to. Our guides are also equipped with basic training just in case.

There are more than enough good reasons to enjoy the marvel that is the Alhambra, with a carefree mood. All you need to do is listen to your guide, talk to them and open your eyes wide to take in the stunning beauty of this monument. Nature, ponds, colours, legends and tales that still remain after all this time are really worth the visit.