Frequently asked questions

Frequently asked questions about the Alhambra

How can I get to the Alhambra main entrance?

Can I walk to the Alhambra? Yes, of course. The walk from Plaza Nueva up to The Alhambra is stunningly beautiful, but bear in mind it is steep in parts, and it may take around 20 minutes from the city center.

Please do not take the Gate of Justice entrance, continue walking up through the Paseo del Generalife until you reach the Alhambra Access Pavilion.

For those who do not wish to walk, we recommend using Granada’s excellent public transport, rather than using the car.

If you are in the city center, you may also take a taxi to get to the Alhambra. The closest taxi stop is the one at Plaza Nueva. If you take a taxi, it will stop by La Mimbre Restaurant, just next to the Alhambra Access Pavilion.

Can I park in the Alhambra?

There is a parking space for around 500 cars under surveillance for 24 hours. There are 4 areas, one of them for buses and vans. The price is 2.82 euros per hour. You can find difficulties to find a place to park.

I am visiting the Alhambra with children; do they need a ticket?

It is mandatory to carry a ticket of the Alhambra while in the inside, even children. However, minors under 3 years old do not have to pay, you can ask for their ticket at the Alhambra ticket office once you get there.
For children aged 3 to 11 years old, tickets must be booked in advance when getting tickets for adults.

Can I bring a stroller?

We are always delighted to have children on our tours, but unfortunately, strollers are not allowed in the palaces. Besides, the cobbles and slopes make it very difficult to push around, thus it is best to use baby carriers. The Patronato of the Alhambra offers a surveillance service for strollers at the Puerta del Vino locker and baby carrier backpacks loans (up to a maximum of 12 kg.).

Wheelchairs in the Alhambra and reduced mobility

Some areas, such as Generalife and the Palaces are partially adapted for people with reduced mobility or wheelchairs. However, other areas, such as the Alcazaba are not, as they have many steps, as well as cobbled floors.
If necessary, El Patronato de La Alhambra and Generalife offer a wheelchair loan service, according to availability, which can be picked up at the access pavilion.

Can I stay at the Alhambra after my tour?

You can access every place inside the Alhambra (Alcazaba, Nasrid Palaces, Partal and Generalife) just once. However, you may stay in the free access areas as long as you want.

Frequently asked questions about our guided tours

Which is the meeting point for the tours?

Meeting points is usually highlighted in each tour description and in addition on the confirmation voucher you receive once the reservation is made. If you have doubts once in destiny, you may contact your guide.

Do I need to print the confirmation voucher?

It is not necessary to print the voucher, you may just show it to us on your mobile phone.

Can tours be bilingual?

Our tours are not bilingual. You will have the tour in the language you selected during the booking process.

Is it possible to change the tour date?

It will depend on the cancellation and modification policy. If possible, it will also depend on availability.

Is it possible to cancel a reservation? Which is cancellation policy?

Each tour description has its own section informing on cancellation policy, please check it carefully before booking.

How can I obtain a refund if I cancel a reservation?

Your money will be refunded through the same payment method you originally used.

What happens in case of rain or bad weather?

Every tour will take place normally, even in bad weather conditions. In case of extreme bad conditions and if a visit should be cancelled, we will provide an alternative date or cancellation and reimbursement.

 

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