Frequently asked questions

Which is the meeting point for the tours?

Meeting points is usually highlighted in each tour description and in addition on the confirmation voucher you receive once the reservation is made. If you have doubts once in destiny, you may contact us.

Do I need to print the confirmation voucher?

It is not necessary to print the voucher, you may just show it to us on your mobile phone.

Is it possible to change the tour date?

Yes, always depending on availability.

Can tours be bilingual?

Only occasionally, premium small group tours may be bilingual (English-Spanish).

Is it possible to cancel a reservation? Which is cancellation policy?

Yes, you may cancel a reservation if needed. Each tour description has its own section informing on cancellation policy.

How can I obtain a refund if I cancel a reservation?

Your money will be refunded through the same payment method you originally used.

What happens in case of rain or bad weather?

Every tour will take place normally even in bad weather conditions. In case of extreme bad conditions and if a visit should be cancelled, we will provide an alternative date or cancellation and reimbursement.